Privacy Policy

OmniFix Pty Ltd("we", "us", or "OmniFix") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the OmniFix platform and website (collectively, the "Services"). We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may collect the following categories of personal information:

• Account information — name, email address, phone number, company name, and password hash.
• Property data — property addresses and unit details you enter into the platform.
• Maintenance records — requests, attachments, contractor notes, and job history.
• Billing information — payment method details processed securely via Stripe. We do not store full card numbers.
• Usage data — IP address, browser type, pages visited, and interaction timestamps collected via application logs.

We use collected information to:

• Provide, operate, and maintain the OmniFix Services.
• Process transactions and send related notices (invoices, receipts).
• Send transactional emails such as password resets and maintenance notifications.
• Improve and personalise the platform based on usage patterns.
• Comply with legal obligations and resolve disputes.

We do not sell your personal information to third parties.

We may share your information with:

• Service providers — including AWS (cloud hosting), Stripe (payments), and SendGrid (transactional email), each bound by appropriate data processing agreements.
• Your organisation — administrators within your OmniFix account can access data associated with their tenancy.
• Legal authorities — where required by law or to protect the rights and safety of OmniFix and its users.

Your data is stored on servers located in the Asia Pacific (Sydney) AWS region (ap-southeast-2). We implement industry-standard security measures including encryption at rest and in transit (TLS 1.2+), role-based access controls, and regular security reviews.

No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We use session cookies for authentication and analytics cookies (anonymous) to understand how users interact with the platform. You may disable cookies through your browser settings; however, some features of the Services may not function correctly.

We use Google reCAPTCHA v3 on our sign-up form, which is subject to Google's Privacy Policy.

We retain personal information for as long as your account is active and for a reasonable period thereafter to fulfil legal obligations and resolve disputes. You may request deletion of your account and associated data by contacting us at privacy@omnifix.app.

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Complain about a breach of the APPs.

To exercise these rights, contact us at privacy@omnifix.app. We will respond within 30 days.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date. Continued use of the Services after changes constitutes acceptance of the revised policy.

For privacy-related enquiries or complaints, please contact:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).